Returns Policy
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We happily accept returns within 14 days of delivery for refunds or exchanges, provided the item is unused and seals remain intact. In case of damaged or faulty items, notify us within 3 days via email at info@candylandcosmetic.com. To start a return, attach proof of purchase to the returns form sent by email.
Please Note: Candyland lashes are handmade, and slight variations add to their uniqueness, not considered faults.
Refunds: Once we receive and inspect your return, we'll email you for approval. If approved, your refund will be processed within 14 business days, automatically credited to the original payment method.
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Missing Refund (if applicable):
If your refund is delayed, check your bank account and contact your bank. If issues persist, email us at info@candylandcosmetic.com.
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Missing Item:
If an item is missing from your order, contact us immediately at info@candylandcosmetic.com, and we'll swiftly address and rectify the issue.
Your satisfaction is our priority at Candyland.